Support Ticket Escalator
Every 30 minutes, escalates support tickets that breached their SLA response time or sat unanswered for more than 24 hours.
What this agent does
Every 30 minutes, escalates support tickets that breached their SLA response time or sat unanswered for more than 24 hours.
How to activate it
Support Ticket Escalator is part of the S.C.A.L.A. fleet of autonomous agents. You activate it straight from your dashboard: pick the agent, set its tone and autonomy rules, and it goes live on WhatsApp, email and web. No technical setup — the agent has persistent memory and uses your connected tools (calendar, CRM, payments) to take action, not just answer.
- 1Activate Support Ticket Escalator from your S.C.A.L.A. dashboard.
- 2Connect your tools (WhatsApp, email, calendar, CRM).
- 3Set the autonomy level and let it run 24/7.
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