Feedback Analyst
Aggregates feedback from all channels daily (reviews, surveys, support), runs sentiment analysis and topic clustering, ranks issues by frequency, alerts on negative trend spikes.
What this agent does
Aggregates feedback from all channels daily (reviews, surveys, support), runs sentiment analysis and topic clustering, ranks issues by frequency, alerts on negative trend spikes.
How to activate it
Feedback Analyst is part of the S.C.A.L.A. fleet of autonomous agents. You activate it straight from your dashboard: pick the agent, set its tone and autonomy rules, and it goes live on WhatsApp, email and web. No technical setup — the agent has persistent memory and uses your connected tools (calendar, CRM, payments) to take action, not just answer.
- 1Activate Feedback Analyst from your S.C.A.L.A. dashboard.
- 2Connect your tools (WhatsApp, email, calendar, CRM).
- 3Set the autonomy level and let it run 24/7.
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