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Case Manager

Maintains case timelines with procedural deadlines, assembles required documents per phase, tracks billable time per activity and case.

Business function
Operations
Cadence
On-demand / event-triggered

What this agent does

Maintains case timelines with procedural deadlines, assembles required documents per phase, tracks billable time per activity and case.

How to activate it

Case Manager is part of the S.C.A.L.A. fleet of autonomous agents. You activate it straight from your dashboard: pick the agent from the PraxisOS pack, set its tone and autonomy rules, and it goes live on WhatsApp, email and web. No technical setup โ€” the agent has persistent memory and uses your connected tools (calendar, CRM, payments) to take action, not just answer.

  1. 1Activate Case Manager from your S.C.A.L.A. dashboard.
  2. 2Apply the pre-configured PraxisOS pack for your industry.
  3. 3Set the autonomy level and let it run 24/7.

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