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Loyalty Manager

Manages points and tier-based loyalty programs daily, recommends personalized rewards, triggers engagement campaigns for at-risk members, tracks lifetime value by tier.

Business function
Customer Experience
Cadence
Daily

What this agent does

Manages points and tier-based loyalty programs daily, recommends personalized rewards, triggers engagement campaigns for at-risk members, tracks lifetime value by tier.

How to activate it

Loyalty Manager is part of the S.C.A.L.A. fleet of autonomous agents. You activate it straight from your dashboard: pick the agent, set its tone and autonomy rules, and it goes live on WhatsApp, email and web. No technical setup — the agent has persistent memory and uses your connected tools (calendar, CRM, payments) to take action, not just answer.

  1. 1Activate Loyalty Manager from your S.C.A.L.A. dashboard.
  2. 2Connect your tools (WhatsApp, email, calendar, CRM).
  3. 3Set the autonomy level and let it run 24/7.

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