IT Helpdesk Router
Classifies incoming IT tickets in real-time, auto-resolves known issues from knowledge base, routes complex tickets by skill, tracks SLA per priority level.
What this agent does
Classifies incoming IT tickets in real-time, auto-resolves known issues from knowledge base, routes complex tickets by skill, tracks SLA per priority level.
How to activate it
IT Helpdesk Router is part of the S.C.A.L.A. fleet of autonomous agents. You activate it straight from your dashboard: pick the agent, set its tone and autonomy rules, and it goes live on WhatsApp, email and web. No technical setup — the agent has persistent memory and uses your connected tools (calendar, CRM, payments) to take action, not just answer.
- 1Activate IT Helpdesk Router from your S.C.A.L.A. dashboard.
- 2Connect your tools (WhatsApp, email, calendar, CRM).
- 3Set the autonomy level and let it run 24/7.
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