Negative Review Alert
Every 2 hours, scans new 1-2 star reviews from the last 24 hours with no response yet, for urgent reply.
What this agent does
Every 2 hours, scans new 1-2 star reviews from the last 24 hours with no response yet, for urgent reply.
How to activate it
Negative Review Alert is part of the S.C.A.L.A. fleet of autonomous agents. You activate it straight from your dashboard: pick the agent from the ReputationOS pack, set its tone and autonomy rules, and it goes live on WhatsApp, email and web. No technical setup — the agent has persistent memory and uses your connected tools (calendar, CRM, payments) to take action, not just answer.
- 1Activate Negative Review Alert from your S.C.A.L.A. dashboard.
- 2Apply the pre-configured ReputationOS pack for your industry.
- 3Set the autonomy level and let it run 24/7.
More ReputationOS agents
Benchmark Tracker
Compares business ratings weekly against local competitors on all review platforms, identifies rating gaps, generates actionable gap-closing recommendations.
Review Responder
Generates AI-crafted review responses daily matching business tone, queues for manager approval before publishing, prioritizes negative reviews for fast response.
Sentiment Monitor
Tracks sentiment across Google, TripAdvisor, Facebook, and sector platforms daily, triggers crisis alert on sentiment drop >20%, generates weekly trend report.
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